Troubleshooting
Fix common GuroAssist support issues
Start with the screen, the action, and what GuroAssist says is missing. Most blocked actions are safety checks, not errors.
Quick checks
Start here before contacting support
These checks solve many teacher support cases.
Installer unavailable
Open the Download page again. If the release cannot be verified, download stays disabled for safety.
Publisher warning
An unsigned release may show Unknown publisher. Continue only when the installer came from the official Download page and its file name and SHA-256 checksum match.
Activation failed
Check the license email, one-time code, internet connection, and receipt verification status.
Generated file missing
Open the Files screen or the tool that created the output and check the local file location.
Disabled actions
Why is this disabled?
Disabled buttons should tell teachers what to choose or fix.
- 1
Step 1
Check class and learner choices
Many actions need a selected class or learner before they can continue.
- 2
Step 2
Complete required details
Templates, forms, grade outputs, and lesson files often need required fields before preview or generate unlocks.
- 3
Step 3
Check Paid and credits
Generated files require Paid where supported. Live AI requires Paid and available credits.
- 4
Step 4
Read readiness messages
If policy, school-year, template, or grade readiness is incomplete, official-looking output should stay blocked.
Contact support
Send the details that help
A short message with the right details is better than a long unclear report.
App version
Include the GuroAssist app version shown in the desktop app.
Windows version
Include the Windows version if the problem involves installing, opening, or updating.
License email
Include the email used for activation if the issue involves Paid.
Screen and expected result
Name the screen, the button, what happened, and what you expected.
Screenshot if available
Send a screenshot when it does not include unnecessary private learner data.
Receipt details for Paid
Include receipt details when support needs to verify manual activation.
Learner data safety
Do not send private learner data in the first support message. Describe what happened first.
Guide details
Guide verification
Use these details to confirm that this guide matches the GuroAssist version and school year you are using.
- Verification
- Verified with GuroAssist 1.0.0.0
- Last reviewed
- July 11, 2026
- Screenshots
- No task screenshots used
- Applies to
- 2026–2027
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