Documentation
Contact support
Send a short, specific message. Do not send private learner data in the first message; describe what happened first.
Contact support
What to include when contacting support
These details help support respond without asking for basic setup information again.
App version
Include the version shown in GuroAssist or on the installer/update screen.
Windows version
Tell support which Windows version the laptop is using.
License email
Use the email connected to the activation request, if one was used.
Receipt or reference details
Include the payment reference when the issue involves Paid. Never send an unused activation code by email or post it publicly.
What happened
Describe the screen, action, message, and expected result in plain language.
Screenshot if available
Attach a screenshot only when it does not expose private learner data.
Recovery links
Open the closest help page first
These pages may resolve the issue before an email is needed.
Send email
Use the support email
Start with a short description and add more details only when support asks.