Documentation
Common support questions
Open the question that matches what happened, then use the linked full guide if the teacher needs more detail.
Common questions
Find the closest question first
These answers keep support teacher-readable and avoid internal troubleshooting language.
I cannot download the installer.
Open the Download page again and check whether the installer is available. If release details cannot be checked, the download button stays disabled.
Windows asks me to confirm the publisher.
An unsigned release may show Unknown publisher. Continue only when the installer came from the official GuroAssist Download page and its file name and SHA-256 checksum match the published details.
I cannot activate Paid.
Check the license email used for activation, the one-time code, and the internet connection. If it still fails, contact support with the receipt details.
Why is this disabled?
A disabled button usually means GuroAssist is protecting the workflow. Choose the class or learner, complete required details, activate Paid if the action generates files or uses live AI, or finish the readiness steps shown on the screen.
I cannot find a generated file.
Open the Files screen or the tool that created the output and check the local file location. If the output was blocked, complete the missing setup first.
I need to back up or restore.
Open Settings and use the backup tools before reinstalling, moving laptops, or changing local storage. Keep the backup on a drive the teacher controls.